1. Plans and term
Subscriptions are offered monthly or annually. Annual plans are billed up front and discounted by 15% versus monthly. The term renews automatically until cancelled per the Cancellation Policy.
2. Billing
- Charges are processed by Stripe in the currency shown at checkout
- Applicable taxes are added at the rate effective on the invoice date
- Receipts are emailed on each successful charge and available in the dashboard
- Invoices for annual plans can be issued to a separate billing contact on request
3. Plan changes
- Upgrades take effect immediately with prorated billing for the remainder of the period
- Downgrades take effect at the next renewal; current allowances remain for the rest of the period
- Switching billing cadence (monthly ↔ annual) takes effect at the next renewal
4. Add-ons and bundle discounts
Eligible add-ons can be combined. Active bundle discounts: 5% off with 2 add-ons, 10% with 3, 15% with 4 or more. Bundle discounts are recalculated automatically at each renewal and when add-ons are added or removed.
5. Failed payments
If a charge fails we retry on a published schedule (typically 1, 3, and 7 days) and notify the billing contact each time. After 14 days past due, services are paused; after 30 days, the account is suspended; after 60 days, the account is cancelled and data exported per the Cancellation Policy.
6. Refunds
- 30-day satisfaction guarantee on new builds (see Cancellation Policy)
- Annual plans: prepaid balance is non-refundable unless terminated by Cendigo without cause
- Add-ons: refundable within 14 days if not yet provisioned
- Third-party pass-through fees (domains, paid plugins, paid fonts, paid stock) are non-refundable
7. Price changes
We may adjust list pricing. Active subscriptions keep their current price until the next renewal after a 60-day notice. Promotional pricing applies only for the period stated at checkout.
8. Suspension
We may suspend services for non-payment, security incidents, or AUP violations. Suspension does not extend the billing term unless caused by Cendigo.
9. Contact
Billing questions: billing@cendigo.com. We respond within one business day.